Design & Content ©The Abaya Shop.co.uk
- Delivery
- Cancellation Policy
- Returns Policy
- Exchange Policy
- Availability & Dispatch
- International Customers
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Delivery
We will endeavour to despatch all stock items approx within 1-2 working days (This
is not a guaranteed service) of receiving cleared payment, for made to order items
ie Designer Abaya`s and Designer Hijabs please allow up to 3-5 working days.
If we do not receive communication from you, within 48 hours of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in perfect condition and with no problems.
Delivery Costs and Times
U.K.(Mainland Only) 3-5 Working Days 1-5 ITEMS £4.99
(TOTAL FOR UP TO 5 ITEMS)
Europe 7-10 Working Days 1-5 ITEMS £14.99
(TOTAL FOR UP TO 5 ITEMS)
Rest of the World 10-14 Working Days 1-5 ITEMS £14.99
(TOTAL FOR UP TO 5 ITEMS)
Although all efforts will be made to ensure these times are met unfortunately we will not be able to guarantee these times.
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Cancellation Policy
Minimum 24 hours notice of cancellation required. Notification for instance, via email, post and/or fax, or any other means will be accepted subject to confirmation in writing. You will not be able to cancel your order if your order has been processed and awaiting despatch.
Cancellation of order - Due to change of mind
If the product(s) has not been dispatched we will cancel the order and full payment
will be refunded but you will be responsible for any charges we may have incurred
in processing payment and/or goods ordered(i.e PayPal/Google payment processing Fees).
If the products(s) has been dispatched and we are unable to prevent the delivery.
Under the distance selling regulations you have 7 days to cancel your order starting
the day after the date of delivery. You must cancel your order in writing, by email
or post. You will be responsible for the cost of returning the goods and you must
take good care of the goods whilst they are in your possession. If you do not exercise
reasonable care and the goods are damaged whilst in your possession or in transit
we will not be able to accept the goods.
Your rights under consumer legislation for these goods are not affected.
When you return your goods please return in perfect condition (unworn, unwashed and in the original packaging) with a copy of the invoice complete with all packaging and accessories supplied. If any item is returned damaged, we will be unable to issue a refund.
If an item is returned undamaged in its original and undamaged packaging, we will offer you a refund less delivery charge in accordance with our returns policy below.
Your rights under consumer legislation for these goods are not affected.
If you are posting an item back to us we recommend that you return via Recorded Delivery.
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Returns Policy
We want you to be completely satisfied with your purchase. Ready-made items can be
returned within 7 working days of receipt. Personalised items and special orders
are not returnable. Postage on return items is non-refundable and the sole responsibility
of the customer. Please contact me before returning any merchandise.
If you are dissatisfied
with any ready-made item purchased we will exchange them or give you a full refund.
Please e-mail us within 7 days of receipt of purchase informing us of the reason
for the return, we will in turn e-mail you a returns number and address. Your payment
will be refunded to you within seven working days of the unsuitable item being returned
in perfect condition (unworn, unwashed and in the original packaging) with a copy
of the invoice. If any item returned is damaged in transit back to us or lost, we
will be unable to issue a refund.
If you are dissatisfied with any ready-
Please e-
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Exchange Policy
If for any reason you wish to Exchange an Item please contact us with details of the item(s) you require, we will despatch the item(s) once we receive the unwanted item(s) unworn/unused in its original saleable condition complete with all packaging and accessories supplied.
We will not be able to exchange special order items.
The customer will be responsible for the delivery charge of returning the ordered item and receiving the exchanged item.
Damaged, Faulty or Misdescribed Items
If you are entitled to a refund , on damaged, faulty or mis-described grounds we
will refund you as follows:
If you return all items of your order at the same time
on damaged, faulty or mis-described grounds we will refund the cost of your order
less delivery charge provided the terms below (Return of damaged, faulty or mis-described
items) have been met.
If you return all items of your order at the same time on damaged, faulty or mis-